ImprovementPaymentsBillingPoint of SaleBusiness App·Tue Oct 06·2026-10-06

Re-issue a refund that Stripe canceled, without double-charging your venue

When a completed refund is later canceled or failed in Stripe, owners and finance staff can re-issue it from the payment page. Bookings, accounting and your venue balance are never adjusted twice, and new refunds wait until an open refund problem is resolved.

Sometimes a refund that BookingBible already completed is canceled or fails
afterwards in Stripe — for example when someone cancels it in the Stripe
Dashboard. The client then never receives the money, even though the payment
looked refunded.

- **Re-issue refund.** The payment page now shows **Re-issue refund** next to
  that refund and its open Finance case. It sends one new refund for the same
  amount to the client's original card or wallet. You type a short reason and
  a confirmation code. Bookings, revenue, staff commission and receipts stay as
  they were — nothing is done twice.
- **Stripe is checked first.** Before anything is sent, BookingBible looks at
  every refund Stripe already has for the payment. If a retry finds the refund
  an earlier attempt already sent, it links that one instead of sending
  another. If Stripe already has a different refund for the same refund (for
  example one made by hand in the Stripe Dashboard), re-issuing is blocked and
  the payment shows a Finance case, because re-issuing could refund the client
  twice.
- **Your venue balance is safe.** If your venue already returned the money for
  that refund, nothing is taken from your Stripe balance again. Refunds made
  directly in the Stripe Dashboard are checked the same way, including refunds
  where Stripe already took the money back from your account. If less could be
  taken back for a refund than it needed (because money was already taken back
  for something else), the payment shows a Finance case instead of quietly
  taking less.
- **The client is not contacted unless you choose.** Tick Email or Push to send
  the client a refund receipt; leave both unticked to stay silent.
- **No new refunds while a refund problem is open.** While the payment has an
  open critical refund case, new refunds are refused everywhere (payment page,
  sales list, POS, the Business app) with a clear message. Resolve the case or
  re-issue the refund first.

Only venue owners and finance staff who can already issue refunds can re-issue
one.

Next update

Re-invite a professional after ending a collaboration

Ended or declined professional collaborations can be restarted with Re-invite, and pending invitations can be re-sent, on the web and in the Business app.

Sometimes a refund that BookingBible already completed is canceled or fails afterwards in Stripe — for example when someone cancels it in the Stripe Dashboard. The client then never receives the money, even though the payment looked refunded. - **Re-issue refund.** The payment page now shows **Re-issue refund** next to that refund and its open Finance case. It sends one new refund for the same amount to the client's original card or wallet. You type a short reason and a confirmation code. Bookings, revenue, staff commission and receipts stay as they were — nothing is done twice. - **Stripe is checked first.** Before anything is sent, BookingBible looks at every refund Stripe already has for the payment. If a retry finds the refund an earlier attempt already sent, it links that one instead of sending another. If Stripe already has a different refund for the same refund (for example one made by hand in the Stripe Dashboard), re-issuing is blocked and the payment shows a Finance case, because re-issuing could refund the client twice. - **Your venue balance is safe.** If your venue already returned the money for that refund, nothing is taken from your Stripe balance again. Refunds made directly in the Stripe Dashboard are checked the same way, including refunds where Stripe already took the money back from your account. If less could be taken back for a refund than it needed (because money was already taken back for something else), the payment shows a Finance case instead of quietly taking less. - **The client is not contacted unless you choose.** Tick Email or Push to send the client a refund receipt; leave both unticked to stay silent. - **No new refunds while a refund problem is open.** While the payment has an open critical refund case, new refunds are refused everywhere (payment page, sales list, POS, the Business app) with a clear message. Resolve the case or re-issue the refund first. Only venue owners and finance staff who can already issue refunds can re-issue one.

All updates

ImprovementPaymentsBillingPoint of SaleBusiness App·Tue Oct 06·2026-10-06

Re-issue a refund that Stripe canceled, without double-charging your venue

Sometimes a refund that BookingBible already completed is canceled or fails
afterwards in Stripe — for example when someone cancels it in the Stripe
Dashboard. The client then never receives the money, even though the payment
looked refunded.

- **Re-issue refund.** The payment page now shows **Re-issue refund** next to
  that refund and its open Finance case. It sends one new refund for the same
  amount to the client's original card or wallet. You type a short reason and
  a confirmation code. Bookings, revenue, staff commission and receipts stay as
  they were — nothing is done twice.
- **Stripe is checked first.** Before anything is sent, BookingBible looks at
  every refund Stripe already has for the payment. If a retry finds the refund
  an earlier attempt already sent, it links that one instead of sending
  another. If Stripe already has a different refund for the same refund (for
  example one made by hand in the Stripe Dashboard), re-issuing is blocked and
  the payment shows a Finance case, because re-issuing could refund the client
  twice.
- **Your venue balance is safe.** If your venue already returned the money for
  that refund, nothing is taken from your Stripe balance again. Refunds made
  directly in the Stripe Dashboard are checked the same way, including refunds
  where Stripe already took the money back from your account. If less could be
  taken back for a refund than it needed (because money was already taken back
  for something else), the payment shows a Finance case instead of quietly
  taking less.
- **The client is not contacted unless you choose.** Tick Email or Push to send
  the client a refund receipt; leave both unticked to stay silent.
- **No new refunds while a refund problem is open.** While the payment has an
  open critical refund case, new refunds are refused everywhere (payment page,
  sales list, POS, the Business app) with a clear message. Resolve the case or
  re-issue the refund first.

Only venue owners and finance staff who can already issue refunds can re-issue
one.

Next update

Re-invite a professional after ending a collaboration

Ended or declined professional collaborations can be restarted with Re-invite, and pending invitations can be re-sent, on the web and in the Business app.